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Knowledge base search
A multi-language knowledge base with a live board of current issues.
What it does
A knowledge base only helps if people can find the right article — and if it works in their language. This app makes the whole knowledge base searchable across companies and languages, and adds a live "ongoing issues" board so users can see the problems the organisation is hitting right now, with severity and status, instead of raising a ticket for something already known.
The same ongoing-issues board is what the helpdesk agent will soon check before raising a ticket — so a known problem gets flagged instantly instead of becoming another duplicate.
How it works
- Search across companies and languages
- A live ongoing-issues board with status and severity
- Direct links back to the underlying knowledge articles
More from this project
A knowledge article opened beside the filterable list of knowledge items 
The ongoing-issues board showing a critical issue with status, affected systems and linked tickets 
The admin screen with permission management, online users and knowledge-base statistics
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